TERMS & CONDITIONS
Return/Refund Policy
Privacy Policy
This policy covers how we use your personal information. We take your
privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order.
That includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information
In addition we also collect information on your IP address, browser type, and
Refer URL data. We use this data to prevent hacking attempts, help us
know what web browsers people are using, and find out where our
visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not
sell or redistribute your information to ANYONE.
Security And Storage
Only your order data billing, shipping, and order contents data are stored on our server.
This information is encrypted using a Secure Sockets Layer (SSL) before it is transmitted over
a web server. We do not store your Credit Card data.
Cookies And Browser Information
Cookies are small files that reside on your CPU, allowing us to recognize you on your next visit
or store shopping cart contents. We use them only to track this information.
Returns, Refunds, And Exchanges Policy
How to Return An Item
Your item must be in its original unused condition to be returned, unless there is a
manufacturer defect. You must return the item within 30 days of your purchase date.
1. Please email structuralbalancing1@gmail.com
to request a refund and we will forward
you a tracking Number.
2. Mail your returned item to :
STRUCTURAL BALANCING
Returns Department
6208 Santa Monica Blvd.
West Hollywood, CA 90046
3. Include in your package a signed letter stating
the the reason for your return and
original receipt.
Return Exceptions
Some items cannot be returned . These include
partially used massage series , expired gift certificates, massage creams, oils, candles that have been opened, used massage tables or chairs, sheets, head rest coverings and other protective coverings that have been opened/used, and travel time cost associated with home or office visits.
Merchandise that has been worn, used, or altered will not be
accepted for return or exchange.
Bonus Sessions
Bonus Sessions are given as an appreciation/future purchase incentive only and are generally given to be used for guest. Bonus sessions will have no barring on the actual cost of a session or series purchase. Bonus session have no value and neither add nor take away from the number or cost in a massage session or series purchase. Bonus sessions DO NOT extend the time frame for series purchase use or scheduling; single-week, bi-weekly, tri-weekly session series must be concluded within the allotted time period regardless of bonus sessions. Bonus sessions must be used within the allotted time frame . Once the time period expires, sessions will not be considered valid for use nor can they be given as a gift.
Restocking Fee
All items are subject to a 10% restocking fee. This will be deducted
from your refund. We also do not refund the original shipping
and handling that you paid on the original order.
Exchanges
If your clothing item is in a Like-New-Condition, you may exchange your
clothing item for a different size or color. You will not be subject to a restocking
fee in this case, but you still will have to pay for return shipping.